Refunds & Returns
In case you decide to return the purchased items we can guarantee you a refund if
- the item was returned to us within 15 days of purchase.
- the item is unused and in the same condition as it was received.
- you can provide us with a proof of purchase (e.g. receipt).
- you can provide us with proof that the item you received was faulty or damaged in case that was the reason for the return (e.g. pictures)
Once the item comes back to us we will inspect it and send you an email to notify you that we have received it within 7 days. You will also be notified if your refund was approved or rejected. If your refund was approved we will return the money to your credit card within 7 days from the date on which the email with approval was sent OR send you another item within the normal shipping time frame, depending on your decision.
In case we have sent you a faulty or damaged item the shipping costs are entirely on us, in all other cases the shipping costs of returning or exchanging the item are on the customer.
Late or missing refunds
Since banks work differently around the world the refund might take some time before it appears on your bank account, in case you do not find it there after 7 days let us know via our email firstname.lastname@example.org but keep checking your bank account.
Lost in the mail
Depending on where you live the reliability of shipping services may vary. We don't guarantee that we will receive your returned item so in the case of bigger returns you should obtain a tracking number and reduce the likelihood of your return getting lost in the mail. For larger orders, we will also obtain a tracking number from our local post office to make sure the package arrives safely.